Cyborg hand pressing Flourish your live business applications with STEP’s RAM services

Robotic Application Monitoring

Robotic Application Monitoring

Debug and clarify your live applications before any end users face an issue. Automated BOT monitoring, reporting and performance stats from customer’s point of view.

STEP’s RAM, deployed on live applications and web applications to replicate the actions of end users transactions or paths. Our RAM experts will train BOTs using Behavioral data of the end user to simulate the actions or transactions that usually cause bad customer experiences, executing and maintaining records of the process. Upon facing a failure, we have immediate notifications enabled using escalation management system, bringing error prone paths under spotlight for further assessment. Repeatedly perform such monitoring checks on all error prone transactions, any time of the day, with highest accuracy, covering all possible insecurities and timely failure alerts over Email with our RAM and their BOTs. Thereby driving up customer experience on the respective applications and solving downtime-causing issues before new customers find out.

RAM Platform

Business Needs

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To deploy BOTs on each and every critical business processes

To maintain logs of failed transactions and paths

To identify errors and rectification by respective teams

Retention of customer and customer advocacy

Our Key Capabilities

Operational & functional checks on application using RAM agents BOTs

Monitor and perform checks around the clock

Identifying issues from an end user perspective

Enhancements as per transactions or paths

BOT Maintenance of affected processes

Benefits

Vigilant, 24x7 Monitoring

Monitor multiple processes over the same application with minimum or no down time and get reports of all transactions and special alerts on error detection, optimal utilization of lean hours.

Performance Checks

Beneficial for measuring uptime and response time of critical transactions and analysing performance logs for debugging.

Predictive Maintenance

Effective monitoring of any application under synthetic or minimal traffic to gauge the scope of error maintenance in the future on previously failed paths.

High Accuracy and Reliability

Understand problems from end user point of view with Screenshots and solve it before any other users are affected. Enhance app performance and customer satisfaction thereby driving up your businesses.

Solution Delivery Approach

RAM Experts train BOTs for each transactions of the Application

Configure and Deploy BOT on the application and in STEP RAM Platform

RAM BOT executes each and every designated transactions, track performance on the RAM Platform

Update all transactions performed by the RAM BOT on RAM Execution and Dashboard Level

Send out failure alerts on desired channel and notify the respective teams

Automatic ticket logging for issue faced and allocating it to the respective teams for debugging

Examine log reports and find highlighted defects faced by user with screenshots

Escalation or prioritization management of issues sent through the funnel to the development team

After resolution of issues by development team our RAM BOT will run again and check for entire business process

RAM POC

Get In Touch

Please complete the form and one of our RPA Expert will contact you within 24 hours.
Alternatively, drop us an email at support@steponestepahead.com or give us a call at 212-960-3812.