Retail & FMCG Overall RPA Advantages:

  • Improved Efficiency

Handling customer, accounting and finance, Demand and supply, and logistics related stuff around the clock, fast and effective

  • Secure data control

No manual interventions and error caused due mishandling data

  • Customer satisfaction and retention

On time customers query resolution, accurate information provision to customers, Online sales – product returning etc.

Other Processes in Retail & FMCG

Returns Processing

Process Description:

  • The increasing use of customer-oriented retail practices especially in e-commerce adds up the tasks like product returns to the various retail processes.
  • Processing returns manually can be a real time-consuming task. Product returns are a cost to the company and if their processing is done manually, it may further increase the costs.
  • RPA effectively manages the returns and does all the required changes needed in altering the inventory database and customers’ billing.

 

Advantages:

  • Reducing the time taken in gathering detailed information.
  • Managing errors.
  • Increased consistency speed.
  • Better data accuracy.

 

ROI: Between 70% to 80%

Workflow Management

Process Description:

  • Retail is essentially a human driven industry and customer interaction is one thing that needs to be done manually. 
  • With the use of RPA, managing the workflow and other HR processes can be facilitated more productively.
  • Whether it is assigning shifts, measuring time and attendance, auditing sales, payroll and leave management, or assessing employee performance, everything becomes easier with Robotic Process Automation.

 

Advantages:

  • Reducing the time taken to complete the tasks.
  • Reduced waiting period.
  • Securely manage the information

 

ROI: Between 50% to 70%

Customer Support Management

Process Description:

  • With the increasing focus on customer delight, customer support has become an integral part of the retail industry. Especially in e-commerce, providing 24×7 customer support and sending real time updates to customers has become important.
  •  With Robotic Process Automation, companies can make their customer support quicker and more convenient.
  • From the moment an order is placed, the system keeps a track of it and sends real time updates to the customer.
  • This process does not end even at the time of delivery; an efficient customer support system collects even the after-sale feedback from the customers. RPA thus facilitates saving a lot of time, money, and efforts.

 

Advantages:

  • Reducing the time taken to process a request. 
  • Increased consistency speed.
  • Reducing the efforts.

 

ROI: Between 70% to 80%

ERP Management

Process Description:

  • RPA based Enterprise Resource Planning is probably the next big thing after automated inventory management.
  • From keeping a track of price changes, billing, employee vacancies to generating reports like accounts payable and receivables, an ERP managed with RPA automates everything and minimizes human efforts.
    • With an integration of inventory at the warehouse and sales at the POS, an automated ERP makes sure that you are never out of resources for your organization.

 

Advantages:

  • Reducing the time taken to complete the tasks.

 

ROI: Between 30-70%

Accounting and Finance

Process Description:

  • Over the years, the accounting and finance functions have largely been managed by qualified professionals but over time technological advancements have called for swiffer actions, error reductions and smoother workflow.
  • RPA does just that. In an age characterized by digital transformation, order and invoice processing, accounts payable and accounts receivable management, account reconciliation, procure to pay, order to cash, record to report cycles, consolidating account information amongst numerous other tasks can be managed using RPA.

 

Advantages:

  • Managing errors and reducing the turnaround time.
  • Securely manage the information.

 

ROI: Between 30-70%

Marketing and Consumer Behavior Analysis

Process Description:

  • Reliability and speed are crucial for retail when it comes to marketing and consumer behavior analysis. Speed in analysis and decision making would help provide advantage over other retailers in the industry and perceived reliability by customers would spread positive word of mouth.
  • Campaign analysis is another area where RPA is applicable. It is an essential tool which helps marketers assess their current actions and decide on the future course of action.
  • RPA when used in consumer behavior analysis that would drive effective trade promotions, store specific planning, new product introductions, customer on-boarding from websites, manage subscription renewals, claims processing and complaint handling, loyalty card management.

 

Advantages:

  • Excellent connect with consumers and requirements
  • Increased sales resulting in great profits
  • The turnaround time is reduced.

 

ROI: Between 30-70%

Demand and Supply Planning

Process Description:

  • In the past demand and supply planning was a cumbersome task that entailed seeking and gathering chunks of data, standardizing, and formatting them, running simulations, finding out exceptions, and finally confirming and communicating the plan.
  • Adopting RPA technologies would help retailers in increasing capacity and asset management and improving customer, supplier, and employee satisfaction.

 

Advantages:

  • Efficiency manage the background data and link with system
  • Managing errors and reducing the turnaround time.

 

ROI: Between 30-70%

Logistics and Supply Chain Management

Process Description:

  • Efficient management of the logistics and supply chain enables global organizations to move their goods from suppliers to consumers, monitor inventory level and track the shipment so that materials are delivered on time.
  • Since communication is essential for supply chain success, automation of emails would facilitate better communication between customers, suppliers, and distributors.
  • RPA would help in automating an email or text when an order is booked, shipped, delayed, or delivered.
  • RPA is helpful in maintaining inventory levels to ensure retailers have enough products and services to meet demand.

 

Advantages:

  • Efficiently manage supply chain.
  • Reduce overall costing.
  • Reduce manual efforts and mistakes.

 

ROI: Between 70-80%