Healthcare/Medical Overall RPA Advantages:

  • Improved Efficiency

Handling customer, products and organizations around the clock, fast and effective.

  • Secure data control

No manual interventions and errors caused due to mishandling data.

  • Customer satisfaction and retention

On time customers query resolution, accurate information provision to customers and discounts, promotional emails to customers for savings etc.

Other Processes in Healthcare/Medical

Inventory Management

Process Description:

  • RPA can help supply chain managers track the inventory required in a hospital, such as gloves, needles, syringes, medicines, or PPE kits by notifying about changes in its supply chain through real-time reporting and better analytics that let it set optimal inventory levels based on previous needs and patterns in the demand.
  • The Automation of :
    1. Keep the track of the inventory.
    2. Keep track of scraps.
    3. Processing the data.
    4. Email Notification of Stocks of the products.

 

Advantages:

  • RPA can gather and also process the accurate data automatically
  • It can also ensure accuracy and delivering the work in a timely manner
  • Bridging the gap between the supply chain and revenue cycle.
  • Increasing process efficiencies

 

ROI: Between 30-50%

Billing patients and processing claims

Process Description:

  • RPA helps optimize information collected from various sources across multiple systems for claims processing, with 100% accuracy. From filing the claims, filtering the data, and paying the claimants, the automated claims process reduces average transaction times from an average of 12 minutes to just two minutes. Time saved is time gained.
  • Maintaining the bills of every patient will become easier.
  • RPA can help here with automation:
    1. insurers in easily gathering data from various sources
    2. notify loss adjusters and give assignments to claims handlers, and integrate all that claim information.
    3. Sending emails to the customer about the claims.
    4. Generate Bills automatically based on Treatment given and Charges applied. 
    5. Reduce claims processing costs.

Advantages:

  • Collect data from different sources.
  • Patient’s data management.
  • Claiming process can be reduced.

 

ROI: Between 40-60%

Scheduling appointments

Process Description:

  • Appointment cancellation and no-shows are a significant drain on health providers however, it is also part and parcel of being a service provider. In legacy systems, RPA can be used to automate scheduling and send appointment reminders to patients, doctors will be able to maximize the number of patients they see each day, increasing productivity and saving millions. Automation of appointment scheduling not only benefits the hospital but also positively impacts patients who will now be able to schedule appointments sooner. This will also foster increased levels of customer service to the patient through transparency and ease of access to their medical histories.
  • The Automation of:
    1. Schedule doctor’s appointments based on availability
    2. In case of Cancellation of Appointment cancels the appointments.
    3. Send Reminders to doctors as well as Patients.

Advantages:

  • Increase the maximum of patients on each day.
  • Helps to increase revenue.
  • Each task performed by a software robot can be monitored and recorded at every step.
  • Reducing workload from the staff and also to make their patients happy.

 

ROI: Between 30-50%

Speed up account settlements

Process Description:

  • Healthcare providers have to monitor patient costs to keep their institutions running cost-effectively. Additionally, they have to make sure patients don’t fall behind on their payments. They also have to calculate the costs of tests, doctor fees, wardrooms, and other facilities. Tracking all of these costs quickly becomes complicated when multiple hospital staff members have to trace it. Manually tracking all costs and payments can be time-consuming and introduces the possibility of human error.
  • The Automation of:
    1. Keep track of each expenses of each patient’s 
    2. Generate the Bills.
    3. Constant information updates.
    4. Update the information and notify to account

Advantages:

  • Introducing RPA in healthcare services ultimately speeds up account settlements.
  • RPA bots can accurately determine patient costs and keep track of payments.
  • providers can reduce payment delays and inaccuracies associated with the calculation of bill amount.
  • Reduces the manual efforts
  • Reduces the cost of the process etc.

 

ROI: Between 30-50%