BPO/Customer Services

BPO/Customer Services Overall RPA Advantages :

Increased Efficiency- IPA & AI Solutions for Banks.

Improved Efficiency

Handling customer, products and organizations around the clock, fast and effective.           

Secure Data Control

No manual interventions and error caused due mishandling data.            

Improved Customer Experience - IPA & AI Solutions for Banks.

Customer Satisfaction and Retention

On time customers query resolution, accurate information provision to customers and discounts, promotional emails to customers for savings etc.            

Other Processes in BPO/Customer

Identifying the Customer in the System

Process Description:
The agent interacts with the customer and at the same time goes from one system to another, The database/CRM
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Updating Customer Information in the System

Process Description:
As the call progresses towards the solution of the problem, the agent is required to update the data
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Repeat Calls

Process Description:
In many cases, the call passes through different agents till the solution of the customer’s issue is reached. With advanced call routing
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Creation of Summary Scripts

Process Description:
The versatility of software robots when it comes to data formats allows them to collect and analyze input data
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Why Choose STEP One Step Ahead?

In the ever-evolving landscape of BPO and Customer Service, staying ahead demands innovative solutions like RPA. At STEP One Step Ahead, we're not just RPA specialists, but trusted companions who grasp the distinct challenges and opportunities for automation in your domain. From streamlining repetitive tasks to elevating customer satisfaction, our comprehensive offerings and collaborative approach equip you to unleash the full potential of RPA and revolutionize your operations.


Ready to supercharge your BPO/Customer Services
with RPA?



Contact STEP One Step Ahead today.
Let's collaborate to build a thriving RPA
ecosystem that catapults your business to
unprecedented heights.

Get in Touch with us

Contact our Sales and Support Team. We'd love to hear from you. Here's how you can reach us.

501-502, 5th Floor, Sunrise Business Park, Road No. 16, Thane West,Maharashtra – 400604

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